Chapters
PART II · GYM ADMIN

Security Telegram group

Draft — screenshots comingapp v2026092405

Each branch can have a second Telegram group just for security, separate from the main group that carries sales, check-ins and the daily summary. Once it is connected, these go only to the security group:

  • every camera incident — tailgating, unscanned entry and the rest
  • internal staff alerts — reception unattended, customer waiting, staff on the phone
  • incident clips and review verdicts
  • recorder and camera health warnings
  • the monthly loss-prevention summary

Until a branch connects its security group, all of this keeps going to the main group, so nothing is missed in between.

What you'll do

Create the group in Telegram, make a bot for it, and connect it with the same steps as the main group.

You'll need: to be the owner, or have the integrations settings permission. The Telegram app.

Steps

  1. In Telegram, create the security group for the branch (e.g. "Twin Towers Security") and add the people who should see incidents.

  2. Make a bot: message @BotFather, send /newbot and name it, e.g. "Twin Towers Security". It replies with a token like 123456789:AAE… — copy the whole line. (The main group's bot also works, but a separate one is clearer.)

  3. In Prism, open Settings → Security Telegram group (right under Telegram notifications). Paste the token and tap Connect to a Telegram group.

  4. Telegram opens and lists your groups. Pick the security group and tap Add. The page changes to Connected by itself.

  5. If it keeps saying Waiting for Telegram, add the bot by hand: open the group → tap its name → Add members → search for your bot → Add. If the bot is already in the group, remove it and add it again — only a fresh join tells Prism.

  6. The bot posts "🛡 Prism security is connected…" in the group. Tap Send test to confirm.

What you should see

A test message in the security group, and from then on every security message for that branch arriving there instead of the main group.

If something goes wrong

  • Stuck on "Waiting for Telegram" — add the bot to the group by hand (step 5); you must be allowed to add members to the group.
  • "That setup link has already been used" — tap Connect again for a fresh link.
  • Finding a chat ID by hand — open the group in Telegram Web (web.telegram.org); the number after # in the address bar is the chat ID, e.g. -1001234567890.
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Still stuck? Email hello@prismgym.com — include your gym name, the device, and a photo of what you see.