Chapters
PART 0 · GETTING STARTED

Your first sign-in

Draft — screenshots comingapp v1.0.0

Gym Admin opens on a branded sign-in screen — a two-line greeting, Hello, / Sign in!, over a card with the form. If your gym has signed in on this device before, the screen already carries your gym's colours. The same screen serves two kinds of people: owners with an existing account, and staff whose manager has added their email and who still need to claim theirs.

What you'll do

Sign in with your email and password — or, if you're new staff, create your password first via Sign Up.

You'll need: the email address your account was created with (for staff: the exact email your manager entered), and a working internet connection.

Steps

  1. Open Gym Admin on your tablet, phone, computer or in the browser. The sign-in screen appears.

    The Gym Admin sign-in screen: the Prism mark over a white card headed “Hello, Sign in!” with EMAIL and PASSWORD fields, Remember me ticked, a Forgot password? link, the SIGN IN button, a Sign Up link under “Don't have an account?” with the note “Joining a gym as staff? Sign up with the email your manager added.”, and Continue with Google and Apple buttons
    The same screen serves owners signing in and staff claiming an account.

  2. Enter your Email.

  3. Enter your Password. The eye icon shows or hides what you're typing. Passwords are at least 8 characters — the field tells you if yours is too short.

  4. Leave Remember me on if this is your own device, so you stay signed in between launches. On a shared front-desk device, that's fine too — the app signs the operator out automatically after long inactivity and whenever the app is fully closed on a till.

  5. Tap Sign In.

  6. If your account has two-factor authentication turned on, a Two-factor auth screen asks for the 6-digit code from your authenticator app. Type it and tap Verify.

  7. New staff member with no password yet? Tap Sign Up instead — the note under the button says Joining a gym as staff? Sign up with the email your manager added. Use exactly that email; the app recognises the pending invitation and lands you in the right gym with the right role.

  8. Forgot your password? Tap Forgot password?. The Reset password dialog emails you a 6-digit code and a backup link — tap Send code, then type the code and tap Verify code to set a new password.

    The Reset password dialog over the sign-in screen: “We'll email you a 6-digit code (and a backup link) to set a new password.”, an EMAIL field, and Close and Send code buttons
    Forgot password? opens this — the code arrives by email.

What you should see

The Dashboard — your gym's name in the header, today's numbers below it. If you're a staff member with a narrower role, some tiles and tabs simply won't be there; that's your permissions at work, not a missing feature.

If something goes wrong

  • Wrong email or password — the error banner says so. Use Forgot password? if you're not sure; the reset dialog tells you honestly when No staff account found for this email.
  • "Connection timed out. Check your internet connection and try again." — the device is offline or the Wi-Fi is captive. Reconnect and retry.
  • Signed in, but the app says your account isn't linked to a gym — your manager added a different spelling of your email, or hasn't added you yet. Ask them to check the staff list, then sign up again with the exact email they entered.
  • The two-factor screen appears but you've lost your authenticator — another owner can't bypass it for you; contact platform support from a signed-in owner account via Help & support.
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Still stuck? Email hello@prismgym.com — include your gym name, the device, and a photo of what you see.