Loyalty: points, rewards, tiers and challenges
Prism's loyalty system has three parts that work independently: a points ledger members earn into and spend from (like airline miles), spend-based tiers that give an automatic discount at the till, and timed challenges that pay points out automatically. Everything ships switched off — you enable exactly the parts you want.
What you'll do
Configure earn rates and the rewards catalogue, create tiers and switch on the tier scheme, and launch a challenge.
You'll need: an owner account — tier changes in particular are owner-only.
Steps
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Open Settings → Loyalty & rewards.
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Set the Earn rates — how many points members earn for a Check-in, a workout, a Class booking and a Plan purchase, plus Streak bonus points and Streak bonus every N days for consistency streaks. Tap Save rates.
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Build the Redemption catalogue: tap New reward, name it, set the Cost (points) and pick the Type — Wallet credit (pays straight into the member's wallet), Voucher (a short code the member shows at reception), Free class, Free PT or Store %. Rewards appear in the member app's points screen immediately.
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For tier discounts, open Settings → Loyalty tiers & discounts.
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Note the master switch, Automatic tier discounts — it ships off. Turning it on asks you to confirm with Turn on, because from that moment the register takes the tier discount automatically on every eligible sale.
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Tap New tier for each band you want: a name (call them anything — you are not limited to silver and gold), the Lifetime spend from threshold, the Discount % and the Active flag. A member always sits in the highest tier their lifetime spend reaches.
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For challenges, open Settings → Challenges and tap New challenge.
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Pick the Metric — Steps, Workouts, Minutes, Check-ins or Calories — then set a Target, the Starts and Ends dates and the Reward points paid on completion.
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Leave Auto-join active members on to enrol everyone automatically (switch it off if members should join themselves), then tap Create. Progress updates live and points pay out through the ledger on completion, with no manual step.
What you should see
Members watch points accrue in their app as they check in, book and buy; the register shows the tier discount on eligible sales automatically once the scheme is on; voucher redemptions arrive at reception as short codes you redeem from the admin app; and challenges pay out on their own when someone hits the target.
If something goes wrong
- Nobody is getting a tier discount — the Automatic tier discounts master switch is still off, or no tier is marked Active. Seeded example tiers are inert until an owner switches the scheme on.
- The register shows a different discount than you promised — the till reads the configured tiers directly; check the member's actual band and the tier's Discount % rather than memory.
- A member says their points didn't arrive — check the challenge window (points pay on completion, not daily) and, for step or calorie challenges, that their wearable or fitness app is connected and syncing.
- A member's tier looks wrong after you edited bands — re-banding runs from lifetime spend at the moment of the change; pull their spend history before assuming an error.
Still stuck? Email hello@prismgym.com — include your gym name, the device, and a photo of what you see.