SUPPORT
Help, answers and quick fixes.
The questions gyms ask while running Prism day to day. Step-by-step guides for every feature are on the way — until then, if your answer isn’t here, email us and a person replies.
SETUP
Getting started
The admin app runs on Android, Windows and the web — you receive install links at onboarding. Members get the member app from your gym's own download QR (the kiosk also shows it after signup). Kiosk, signage and studio TV install on your own hardware and pair themselves to your gym with a short code.
DAY-TO-DAY
Everyday questions
TROUBLESHOOTING
Quick fixes
TRUST
Data & security
CONTACT
Still stuck? A person replies.
Email hello@prismgym.com with your gym name, which device or screen you’re on, what you expected, and a photo of what you see — that’s usually enough to fix it in one reply.