Chapters
USER MANUAL
The whole suite, shown not told.
Step-by-step chapters for everything in Prism — from mounting the first door reader to closing the till — each step anchored to a real screenshot of the app. We publish chapters as their screenshots are captured, and this page is honest about what’s ready.
2 of 127 chapters ready · 125 in progress · 0 planned
PART 0
Getting started
The suite at a glance, the apps, first sign-in and switching locations.
- Welcome to Prism
- Your first sign-in · Draft — screenshots coming
- Switching locations · Draft — screenshots coming
PART I
Installation & hardware
Face terminals, door readers, the camera box, kiosk, signage, studio TV, printers, network and power-cut recovery.
- Install a Hikvision face terminal · Draft — screenshots coming
- Install a ZKTeco face terminal · Draft — screenshots coming
- Face terminals: Anviz / TIMY (cloud) · Draft — screenshots coming
- Enroll a Prism door reader · Draft — screenshots coming
- Install the AI camera box · Draft — screenshots coming
- Set up the member kiosk · Draft — screenshots coming
- Set up a signage screen · Draft — screenshots coming
- Set up a studio TV · Draft — screenshots coming
- Set up receipt printers · Draft — screenshots coming
- Network and power · Draft — screenshots coming
PART II
Gym Admin
Members, selling, wallet, POS, inventory, payroll, reports, classes, facility, comms and franchise tools.
- Create a member
- Find a member · Draft — screenshots coming
- The member profile · Draft — screenshots coming
- Member photos · Draft — screenshots coming
- Deleted members and restore · Draft — screenshots coming
- Message your members · Draft — screenshots coming
- Create a membership plan · Draft — screenshots coming
- Plan access rules · Draft — screenshots coming
- Plan freeze policy · Draft — screenshots coming
- Plan inclusions and booking · Draft — screenshots coming
- Plan merchandising · Draft — screenshots coming
- Sell a plan · Screenshots in review
- Renew, freeze and unfreeze · Screenshots in review
- Cancel a membership and refund · Draft — screenshots coming
- Grant complimentary access · Draft — screenshots coming
- Health tests and medical certificates · Draft — screenshots coming
- Member wallet · Screenshots in review
- Track revenue and dues · Draft — screenshots coming
- Log expenses · Draft — screenshots coming
- Payment methods and card fees · Draft — screenshots coming
- Import members from another system · Draft — screenshots coming
- Import your product catalog · Draft — screenshots coming
- Export members to CSV · Draft — screenshots coming
- Copy setup to a new location · Draft — screenshots coming
- Cross-location access and visitor hours · Draft — screenshots coming
- Organizations, locations and branches · Draft — screenshots coming
- Chain reports, settlement and royalties · Draft — screenshots coming
- Set up tills and floats · Draft — screenshots coming
- Ring up your first sale · Screenshots in review
- Take payment: cash, card, wallet and currencies · Draft — screenshots coming
- Who's on the till — cashier sign-in by PIN · Screenshots in review
- Barcodes and scan-to-pay · Draft — screenshots coming
- Discounts and staff purchases · Draft — screenshots coming
- Held orders and tables · Screenshots in review
- Kitchen and bar dockets · Draft — screenshots coming
- Refunds, pending sales and order queues · Screenshots in review
- Tills, shifts and cash-up · Draft — screenshots coming
- Products, categories and stock · Screenshots in review
- Sell a session pack · Draft — screenshots coming
- Coach and seller commissions · Draft — screenshots coming
- Run monthly payroll · Draft — screenshots coming
- Add staff, roles and permissions · Draft — screenshots coming
- Staff clock-in, schedules and timesheets · Screenshots in review
- Accounts: revenue, receipts and P&L · Screenshots in review
- Reports, retention and the report builder · Draft — screenshots coming
- Chain, royalty and network reports · Draft — screenshots coming
- Loyalty: points, rewards, tiers and challenges · Draft — screenshots coming
- Member credentials — cards, wristbands and phones · Draft — screenshots coming
- Attendance and visit counting · Screenshots in review
- Open a gate remotely · Draft — screenshots coming
- Access rules on plans — hours, gates and locations · Draft — screenshots coming
- Draw camera zones and rules · Draft — screenshots coming
- Review incidents and take action · Draft — screenshots coming
- Recordings, live view and retention · Draft — screenshots coming
- Dashboard tour · Screenshots in review
- Telegram alerts for owners · Draft — screenshots coming
- Messages, broadcasts and support · Draft — screenshots coming
- The social inbox · Draft — screenshots coming
- The AI assistant · Draft — screenshots coming
- Win-back campaigns · Draft — screenshots coming
- The Settings hub · Draft — screenshots coming
- Security and the audit log · Draft — screenshots coming
- Managing signage from the admin app · Draft — screenshots coming
- Create classes and timetables · Screenshots in review
- Publish your timetable with Schedule Studio · Draft — screenshots coming
- Session packs for classes and PT · Draft — screenshots coming
- PT requests and session confirmation · Screenshots in review
- Courses and nutrition programs · Draft — screenshots coming
- Group training and heart-rate walls · Draft — screenshots coming
- Studios and studio rentals · Draft — screenshots coming
- Lockers · Draft — screenshots coming
- Laundry subscriptions · Draft — screenshots coming
- Equipment register · Draft — screenshots coming
- Wearables and fitness platforms · Draft — screenshots coming
PART III
Member app
Entry, wallet, bookings, progress, family and referrals — what your members see.
- Install the app and claim your account · Draft — screenshots coming
- Find your way around · Draft — screenshots coming
- Getting into the gym · Draft — screenshots coming
- Wallet and paying · Draft — screenshots coming
- Your card, plans and shop · Draft — screenshots coming
- Book a class · Draft — screenshots coming
- Book a personal trainer · Draft — screenshots coming
- Workouts and programs · Draft — screenshots coming
- Track your progress · Draft — screenshots coming
- Your Checkup report · Draft — screenshots coming
- Challenges, points and rewards · Draft — screenshots coming
- Heart rate in class · Draft — screenshots coming
- Message your gym · Draft — screenshots coming
- Friends, family and referrals · Draft — screenshots coming
- Freeze your membership · Draft — screenshots coming
- Notifications, language and appearance · Draft — screenshots coming
PART IV
Member kiosk
Self-signup, sign-in, the checkup station and café ordering on the in-gym tablet.
- Join at the kiosk · Draft — screenshots coming
- Sign in at the kiosk · Draft — screenshots coming
- Around the kiosk · Draft — screenshots coming
- Book classes and PT · Draft — screenshots coming
- The checkup station · Draft — screenshots coming
- Log body measurements · Draft — screenshots coming
- Grip and heart-rate devices · Draft — screenshots coming
- Order food and drinks · Draft — screenshots coming
- Kiosk troubleshooting · Draft — screenshots coming
PART V
Digital signage
Screens, menu boards, playlists, day-parting schedules and video walls.
- Build your content library · Draft — screenshots coming
- Menu boards from your POS · Draft — screenshots coming
- Menu walls across multiple screens · Draft — screenshots coming
- Playlists and time-of-day schedules · Draft — screenshots coming
- Emergency alerts · Draft — screenshots coming
- Screen layouts, orientation and video walls · Draft — screenshots coming
- Screen status and diagnostics · Draft — screenshots coming
PART VI
Studio TV
Group-training displays: heart-rate walls, podium moments, virtual rides.
- Start a class on the TV · Draft — screenshots coming
- The heart-rate wall · Draft — screenshots coming
- Strap pairing and loans · Draft — screenshots coming
- Virtual experiences · Draft — screenshots coming
- The podium and class reports · Draft — screenshots coming
- Idle screen and signage takeover · Draft — screenshots coming
- TV settings and quiet hours · Draft — screenshots coming
PART VII
Appendices
Troubleshooting cross-index, glossary and the recommended hardware list.
- Data protection and security · Draft — screenshots coming
CONTACT
Can’t find the chapter you need? Email hello@prismgym.com with your gym name, the device you’re on and a photo of what you see — a person replies.