Open a gate remotely
Sometimes the door needs to open without a scan: a member forgot their card, a delivery arrived, a prospect is on a tour. The door icon in the app's top bar opens any of your face terminals directly — and every open is attributed to the staff member who did it, with a reason, in the audit log and your Telegram channel.
What you'll do
Open a gate from your phone and understand what gets recorded.
You'll need: a staff account with the gate-open permission, and a phone or tablet on the gym's network (the unlock travels over the local network to the terminal).
Steps
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Tap the door icon (Open gate) in the top bar — it's available from anywhere in the app.
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In the Open gate manually dialog, pick the door under Gate. If you have several, search by name.
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Tap one of the reason chips: Member forgot card, New client / tour, Guest, Delivery, Maintenance or Card/reader issue. A reason is required and there is no free-text option — this keeps the log consistent and searchable.
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Tap Open gate. The door unlocks immediately.
What you should see
The door unlocks the moment you tap Open gate, a Gate opened confirmation appears, and the open shows up in your Telegram channel within seconds with your name and the reason.
If something goes wrong
- No gates in the list — the picker shows enabled face terminals only. Check the terminal is added and Enabled under Settings → Devices & access → Terminals.
- The open fails — you're probably not on the gym's network (mobile data or guest Wi-Fi). The unlock is a local-network command; join the staff Wi-Fi and retry.
- The door opened but nothing reached Telegram — the internet was down at that moment; the app will have told you so. The open still happened; note it manually if your process requires it.
Still stuck? Email hello@prismgym.com — include your gym name, the device, and a photo of what you see.