§ Customer story · Scotland (franchised UK)

Northbay Wellness

Franchise group · 18 franchisees · 38,000 members

“18 franchisees on one consolidated ledger. Royalties compute off the actual transaction stream, not a self-reported number. The franchisor view shows me brand compliance, royalty owed, and member-level retention across the whole network. There isn't a royalty dispute to have anymore.”

Aidan Clarke · Brand Director, Northbay Wellness

Franchisees

38,000

Members

Royalty disputes

0 days

Reporting lag

Before Prism

Eighteen franchisees on five different software tools. Royalty calculation was self-reported and reconciled monthly against the bank. Brand drift across franchisees was a constant fire to put out.

What changed

Prism Franchise Hub put every franchisee on one platform with brand-compliance guardrails baked in. Royalties calculate off the live transaction ledger. Member-level retention rolls up to the franchisor view by region, brand, and class taxonomy.

Where they are now

Zero royalty disputes in 12 months. Brand compliance enforced at the platform level — class names, app theming, email templates locked at the franchisor tier.

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