§ Customer story · London + South East, UK

Meridian Fitness

Multi-location operator · 7 locations · 11,800 members

“We replaced three separate hardware vendors with Prism Access + Lockers. The members noticed immediately — fewer queues, fewer 'the locker won't open' calls. What we underestimated was how much faster our duty managers could move when access events, capacity, and locker assignments were all on one screen.”

Priya Rao · Operations Director, Meridian Fitness

Locations

3 → 1

Hardware vendors

−17%

Utility savings

11,800

Members

Before Prism

Seven sites, three hardware vendors. Turnstiles from one supplier, lockers from another, and a third for facility automation. Three integrations, three support contracts, three sets of rotating tokens.

What changed

Prism Access replaced the turnstile vendor; Prism Lockers replaced the smart-locker vendor; Facility IQ replaced the BMS automation. One platform, one dashboard, one support line.

Where they are now

Duty managers make decisions in seconds where they used to wait minutes. Member complaints about access have dropped near-zero. Year-one utility savings ran 17% across the estate.

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