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Prism
§ Customer story · Yorkshire, UK

Keystone Clubs

Health-club chain · 12 locations · 43,000 members

We were paying 0.6% on top of GoCardless with our old provider. Prism showed the GoCardless invoice side by side, with our own ledger reconciling against it. Twelve months later that 0.6% was the single biggest line-item saving — bigger than the software fee itself.
Nina Caldwell · CFO, Keystone Clubs
12
Locations
43,000
Members
9 weeks
Migration time
0
Downtime

Before Prism

Keystone ran on a competitor that quietly marked up payment processing 0.6% on top of GoCardless and Stripe. Twelve sites, mid-eight-figure annual GMV, and a finance team that spent the first two weeks of every month reconciling against the bank.

What changed

Cut-over took nine weeks across twelve sites with zero downtime. Prism's published GoCardless and Stripe rates — passthrough, no markup — replaced the competitor's blended rate. Reconciliation became a one-click step.

Where they are now

The 0.6% saving alone outpaced the software fee twice over. Month-end takes finance two days, not two weeks. The board pack now lands on the 5th, not the 25th.

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